Refund Policy

1. Refund Policy Summary

At Titan IPTV, we stand behind the quality of our service. We offer a 7-day money-back guarantee for all new subscriptions. If you're not completely satisfied within the first 7 days of your purchase, we'll refund your full payment — no questions asked.

2. Refund Eligibility

2.1 Eligible for Refund

• New subscriptions: First-time purchases within 7 days of the initial payment date
• Technical issues: If we cannot resolve significant technical problems that prevent normal usage
• Accidental purchases: Duplicate or mistaken transactions reported within 7 days

2.2 NOT Eligible for Refund

• After 7 days: Requests received after the 7-day guarantee period
• Renewals: Automatic subscription renewals (please cancel before renewal date)
• Partial refunds: Usage beyond 7 days of a billing period
• Violation of Terms: Accounts terminated due to violation of our Terms of Service
• Third-party payments: Issues related to payment processors beyond our control

3. How to Request a Refund

Requesting a refund is simple and fast. Follow these steps:

Alternatively, you can submit a refund request through your account dashboard under "Billing History."

4. Refund Processing Time

Once your refund is approved, processing times vary by payment method:

• Bitcoin: Usually within 1-2 business days (blockchain confirmations may vary)
• Cash App: 3-5 business days
• Shakepay: 3-5 business days
• Credit/Debit Cards: 5-10 business days (depending on your bank)

You will receive a confirmation email once your refund has been processed. If you don't see the refund after the stated time, please contact your payment provider first, then reach out to us.

5. Exceptions & Special Cases

5.1 Technical Issues

If you experience technical difficulties, we encourage you to contact our support team first. Many issues can be resolved quickly. If we cannot resolve the issue within a reasonable time, we will honor the refund request even beyond 7 days in exceptional circumstances.

5.2 Promotional Offers

Refunds for promotional or discounted subscriptions follow the same 7-day policy. The refund amount will be the actual amount paid, not the regular price value.

5.3 Chargebacks

If you initiate a chargeback with your payment provider without contacting us first, your account may be immediately suspended. We encourage you to contact us first to resolve any issues directly.

6. Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time from your account dashboard. Cancellation stops future renewals but does not provide a refund for the current billing period.

Refund: A refund returns your payment for the current billing period. This is only available within 7 days of purchase.

If you cancel after the 7-day period, you will continue to have access until the end of your paid billing cycle.

7. Frequently Asked Questions

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after changes constitutes acceptance of the revised policy.

9. Contact Us for Refund Requests

For refund requests or questions about this policy, please contact us:

When contacting us, please include your account email and order number (found in your welcome email or account dashboard) to expedite processing.